Email Problem Support

Make sure you login using your full email address and password. NOTE: make sure your CAPS LOCK is off and all characters are in LOWER CASE.

Make sure your browser security settings ALLOW COOKIES. NOTE: the cookies we use are strictly for site navigation, no other information is kept.

Be certain you are online and you are not viewing a CACHED PAGE. Many browsers default to page caching and could give you a false impression as to your online status

Make sure you are online.

Login to Webmail to see your Inbox. If you can see your Inbox, the mail server is UP and functioning properly, so the problem can be isolated to the configuration settings in Outlook (or other like program). Make sure a recent upgrade to your OS did not change any of your settings. If you cannot see your Inbox, follow the steps in the previous section.

If the settings are correct, try rebooting your system.

If rebooting your system does not solve your problem after validating your settings, DELETE your email account (in Outlook) and re-create it. You will not lose any emails. This is a common fix for the Outlook program.

Make sure your outgoing server settings are correct!

Since you are getting mail, you are online and your incoming settings are correct. If your outgoing settings are correct, check you Outbox to see if there are any stuck messages there. Outlook will send in the order sent. So if you cant send you probably could have a corrupt email that is preventing mail from going out. You may need to move the messages in your Outbox to another folder (create one if necessary), and copy one message at a time to the outbox to see if they go.

Assuming your settings are correct, the email that will not go is probably corrupt and needs to be deleted and re-created.

Outlook and Outlook Express have a nasty problem losing their message pointers.

If you have received the emails, login to Webmail and delete the messages you have already received.

This in 99% of the case solves the problem.

Is your mailbox FULL? Persons who receive a large amount of email traffic and consistently leave a copy of mail on the server for extended periods of time, run the risk of their mailbox filling up. This will cause mail to bounce or be dropped entirely.

If you need more storage please contact us at 603-425-2221 or 877-247-3553 to purchase more storage.

If a full mailbox is not the problem:

Outlook, Eudora, Thunderbird, Live and so on are just readers and typically are set to contact the server and download the contents of your Inbox for local viewing. ONLY THE INBOX GETS DOWNLOADED, NO OTHER FOLDERS ARE DOWNLOADED, SUCH AS YOUR SPAM QUARANTINE FOLDER.

If you are not getting mail, the first thing you should do is login to Webmail and check your Spam quarantine folder to see if they ended up there.

Mail only lasts about 4-5 days in this folder.

If their mail is NOT in this folder, and they say they just sent it, they will have received an error message indicating the problem.

Most times it is because their mail server is setup incorrectly (very common). Their PC tech may not be familiar with the DNS requirements for mail servers.

If you need to Whitelist this persons email address (because the consistently end up in your Spam quarantine folder, do this in Webmail because that is where it counts.

The first thing to check is if the second computer is on and the Outlook or other email program is constantly checking email and downloading it there. (Very Common).

If you choose to use Outlook or some such program at your primary location, you should just use the Webmail interface at remote locations, but using one of the other programs is fine as long as it leaves a copy on the server for a few days, so your primary computer gets a chance to download the messages.